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FREQUENTLY ASKED QUESTIONS
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General
Nappies/Pants
Sizing

General

Hey Tiger is available in New Zealand at The Warehouse! For more information, visit our where to buy page.
Yes! We know trying a new nappy brand can feel like a gamble. That's why if you're not happy with your first pack of Hey Tiger Nappies, we'll replace it with another size or give you a full refund within 30 days of purchase. Visit our money-back guarantee page to learn more.
Tummy sleepers can be a bit trickier when it comes to leaks. Moving up a size can help the nappy sit a little higher for better coverage. Another handy tip is to try putting the nappy on back-to-front at night.

NAPPIES/PANTS

Yes! Our nappies are printed with water-based inks. These inks meet our product safety and eco guidelines, and are made without harsh or harmful chemicals used to set colour. They’re a gentle, low-impact option we’ve chosen to help keep your little one comfortable.
No - our nappies and pants are made with your little one’s sensitive skin in mind. They’re dermatologically tested and free from harsh or “nasty” chemicals, so you can feel confident using them every day.
Our nappies are made from high-quality materials chosen for comfort, absorbency and safety. They include fluff pulp, super-absorbent material (SAP), soft polypropylene non-woven fabrics, protective film, and gentle elastic and fastening components. Every material goes through a strict safety assessment and is made under carefully controlled guidelines.
Yes. Like all disposable nappies, Hey Tiger nappies use a type of super-absorbent called sodium polyacrylate (SAP). It helps draw moisture away from your baby’s skin and into the nappy to keep them feeling dry.
Night-time leaks are usually caused by size, fit, or changes in your baby’s routine. Every baby moves differently and has unique bladder and bowel habits, so occasional leaks can happen - but a few simple adjustments more often than not fix the issue:
  • 1. Check the size
    The weight range on our packs is a guide only. If your baby is near the top of the range or their nappies suddenly start leaking overnight, it’s often a sign they’re ready to move up a size.
  • 2. Check the fit
    A good fit helps the nappy do its best work. Make sure:
    The tabs fasten securely at the hips.
    The leg cuffs are untucked and sitting flat (tucked cuffs can cause side leaks).
    The waistband sits snugly with no gaps at the back.
  • 3. Consider overnight needs
    Long stretches of sleep can mean fuller nappies by morning. A size up usually provides more absorbency and helps prevent leaks during these longer sleeps.
    If you’ve tried these tips and your little one is still leaking, our Customer Love team is always here to help. Just reach out and we’ll work through it with you!
Our tabs are designed to fasten closer to the hips than some other brands - this is part of a newer, global-fit design. For newborns, this can also help reduce pressure on their tiny belly buttons. If the tabs feel too tight, try checking the size or adjusting the fit a little wider across the hips.
We follow global trends and make unisex nappies. They’re designed to absorb moisture efficiently and keep all babies comfy, no matter their position or movement. Plus, our cute Rory print is made for every little tiger to enjoy!
Yes! Our nappies are cruelty-free and vegan.
Yes! Our nappies are proudly certified by Dermatest.
The gel you may see is from the super-absorbent material (SAP) mixed with the nappy’s fluff pulp. SAP turns liquid into gel to keep the nappy absorbent. It’s widely used in sanitary products and is considered safe, non-toxic, non-irritating, and non-mutagenic.
Occasionally, a tiny amount of SAP gel can escape from the nappy core. It’s harmless and can be wiped off easily with a baby wipe or damp cloth.
No - Hey Tiger nappies and nappy pants contain no formaldehyde, and no added fragrances, chlorine, or latex*. We use water-based inks, and our products are dermatologically tested to be safe for sensitive skin.

*Hey Tiger makes no representation about the ingredients used by other nappy brands.

Sizing

Every baby is wonderfully unique, so sizes can vary from child to child. The weight ranges on our packs are a helpful guide, but comfort and fit can differ depending on your baby’s shape. If the size seems off, try the next size up or down to see what fits best.
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